Total Control Services Ltd Privacy Policy  

Policy version: November 2021

www.total-control.co.uk (our website) is hosted by Amazon Web Services (AWS) via the Duda Website Builder Platform, and is managed and operated by Total Control Services ('we', 'our' or 'us'). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. This privacy policy applies to www.total-control.co.uk, if you leave our site via a link or otherwise, you will be subject to the policy of that website provider.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint. 

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
 
Total Control Services does not rent, sell, or share Users' information or personal data with third parties except where described in this Privacy Policy.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
  • your name, contact information, including email address and telephone number where requested and supplied,
  • your responses to surveys, preferences, download requests, promotional material and news and insights subscription,
  • information about where you work and what type of service you are interested in and where requested and supplied,
  • information about how you use our website and technology systems,
  • Geolocation data, IP address(es), unique identifiers (e.g. MAC address and UUID) and other device information.
    How your data is collected

    We collect personal data from you: 
    • directly, when you enter or send us information, such as when you contact us (including via email), send us feedback, request contact from us, request downloads, information or promotional material, participate in surveys or post material and comments on our website, and
    • indirectly, such as your browsing activity while on our website. This type of information is anonymised Non-Personal information pertaining to a User(s), which may be made available or gathered via your use of our website. Non-personal information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software or hardware (e.g. the type of browser and operating system your device uses, language preferences, access time, etc.) in order to enhance the functionality of our website. We may also collect information on your activity on our website (e.g. pages viewed, online browsing, clicks, actions, etc.)
    How and why we use your personal data
    • News and Insights Sign-Up: When you agree to be contacted about relevant company news and industry insights that we think be of interest and benefit to you.
    • Form Information: When you provide information by filling out forms on our website.
    • Service Information Request: When you request, we may contact you via telephone or email by submitting a specific request to be contacted about further information relating to any of our services.
    • Correspondence and Contact Information: When you contact Total Control Services, we will keep a record of your correspondence to support the services we provide and improve your experience.
    • Technical Information: We collect Personal Information from your device(s). Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through our site. We use this information to customise our website and its content to your particular preferences, to understand how people use our website so that we can make it more intuitive or to check our website is working as intended. We may also use such data to protect our systems and to prevent and detect criminal activity that could be damaging for you and/or us.
    • Communications with you not related to marketing, including about changes to our terms or policies or changes to our products/services or other important notices to comply with our legal and regulatory obligations.

    See 'Who we share your personal data with' for further information on the steps we will take to protect your personal data where we need to share it with others.


    Marketing


    We may use your personal data to send you updates (by email, text message, telephone or post) about our existing, new and improved services, offers or promotional material.


    We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.


    You have the right to opt out of receiving marketing communications at any time by:


    We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.


    We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.


    At any time, you have the right to ask us what information we hold about you. You can also, if you wish, obtain a copy of this information. We have a plan in place to ensure that the information we hold on you is regularly reviewed, kept accurate and up-to-date. If it becomes apparent that the information we hold on you is inaccurate or factually wrong, we will correct it as swiftly as possible.


    For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.


    Who we share your personal data with


    We may use your personal data, such as your name, email address, company details and preferences, etc. ourselves or by using our third party subcontractors for the purposes of providing you promotional materials concerning our services, which we believe may interest you. Our third parties are carefully selected by us, and we use them to help us run our business, e.g. marketing and PR agencies, website host (AWS and Duda), website analytics providers (Google Analytics) and e-marketing platforms and services (e.g Mailchimp, Constant Contact, etc).


    Out of respect to your right to privacy we provide you within such marketing materials and communication with the means to decline receiving further marketing material form us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.


    Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer services or company announcements, or administrative notices.


    If you would like more information about who we share our data with and why, please contact us at marketing@total-control.co.uk.

    How long your personal data will be kept

    We will not keep your personal data for longer that we need it for the purposes for which it is used. Further details on this are available from Human Resources at recruitment@total-control.co.uk. 

    Following the end of the relevant retention period, we will delete or anonymise your personal data.

    Transfer of data outside the UK and EEA

    Please note that some data recipients may be located outside the UK or EEA. In such cases, we will ensure that your data is granted the same protection as provided within the UK or EEA and that they adopt and enforce GDPR compliant processes.

    Cookies

    We use cookies on our website in order to help us recognise you and your device and store information about your preferences or past actions.

    For further information on what types of cookies are used on this Site, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.

    Your rights

    You generally have the following rights pertaining to your personal data and how we use it, including:-
    • The right to access to the personal data we hold about you
    • The right to access information about how your personal data is used
    • The right to request correction of inaccurate, out of date or incomplete information
    • The right to request deletion of your data, or that we stop processing or collecting it
    • The right to opt-out of marketing messages if you withdraw your consent
    • The right to request transfer of your personal data to another service provider
    • The right to submit a complaint to the ICO (Information Commissioner's Office)
    For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us at marketing@total-control.co.uk.

    You may also find it helpful to refer to the guidance from the UK's Information Commissioner on your rights under the UK GDPR.

    Keeping your personal data secure

    We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

    We take great care in implementing and maintaining the security of our website and your information and personal data. We monitor our infrastructure for vulnerabilities and ensure our IT systems, patches and anti-virus software are up to date. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our website, and we make no warranty, express, implied or otherwise, that we will prevent such access.

    We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    Questions, Complaints and how to Contact Us

    Please contact us on marketing@total-control.co.uk if you have any queries or concerns about our use of your information.

    You also have the right to lodge a complaint with the UK Information Commissioner at https://ico.org.uk/make-a-complaint/
    Updates or amendments to this Privacy Policy

    Any updates or amendments to this policy will be posted on this page.

    Last modified: November 2021